Services/Support

Shared IT Staff

Whether you have your own IT staff or are ready to share ours, you can consider SISU Medical System's information technology experts an extension of your own facility's staff.

We work for you and look out for your facility's best interests at all times by maintaining coverage 24 x 7 x 365. Support is just a phone call away.

Network management, data center operations, the SISU Support Center and regular site visits are examples of services covered under our normal operating budget. SISU staff can also be contracted for other non-budget projects you may have.

What works for you works for SISU

Your own IT staff, a SISU staff member on-site, or assistance available upon demand are all options for IT support. By identifying the best solution for your facility, SISU can provide quality support to meet your needs.

If you prefer on-site IT personnel and would like assistance in the hiring process, SISU can assist with both hiring and managing Support Technicians for your facility.

Several of our facilities employ one or more information systems personnel of their own. While our team is dedicated to providing MEDITECH software support to your organization, we are also available to supplement and assist with other IT projects. The SISU Support Center is the single point of contact for all service requests. The support staff located at our sites use the Support Center to streamline and simplify user request procedures. The facilities' internal IT staff retrieve their work requests from SISU's Support Center software.

Succession management is an added bonus to your support. Our large number of staff can ensure smooth operations at your facility should any of your IT staff be unavailable.

Decision-making support

Have you ever found yourself or your staff making IT decisions that you are less than comfortable making? Smaller facilities often encounter such situations because they don't have a budget that enables them to keep a complete range of skilled IT staff on hand to assist in the decision-making process. SISU members' resources multiply considerably with access to a complete expert staff and all other SISU member facilities.

Have you ever wondered...?

Is my computing environment HIPAA compliant? What is the best way to deploy remote computing for my users? Which application would benefit my facility more - Order Entry or Patient Care? What IT concerns apply to our new construction project? How do we plan for Electronic Health Record mandates?

As a member of SISU, you have access to staff and resources to guide you through critical information technology decisions and strategic planning for the future.

SISU Staff

Many of our employees have enjoyed long careers in the medical and information technology fields and understand the complexities of healthcare information systems. Our staff includes:

• CIO
• Project Managers
• Systems Analysts / Programmers
• Financial Analysts, CPA
• Clinical Analysts (RN, MLT/ASCP, RT/R)
• Applications Analysts (RHIA)
• Network Administrator
• Network Analysts
• System Support Supervisor
• System Support Technicians
• Roaming Technicians
• Security Coordinator
• Multimedia Analysts